CarbonexApps - Mobile AR Gaming Platform | Immersive Augmented Reality Experiences

Introduction

At CarbonexApps, we're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collected through our mobile AR games platform and related services.

By using CarbonexApps services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.

Information We Collect

Personal Information

Name and contact information (email address, phone number)
Account credentials and profile information
Payment information (processed securely through third-party providers)
Communication preferences and customer service interactions

Technical Information

Device information (model, operating system, unique identifiers)
IP address, browser type, and connection information
Usage data, including game performance metrics and user interactions
Location data (when explicitly permitted for AR functionality)
Camera and sensor data (processed locally for AR features)

We collect information directly from you, automatically through your use of our services, and sometimes from third-party sources like social media platforms when you connect your accounts.

How We Use Your Information

We use your personal information to provide, maintain, and improve our AR gaming platform. This includes creating personalized gaming experiences, processing transactions, and providing customer support.

Additionally, we use your data to communicate with you about updates, new features, and promotional offers (which you can opt out of at any time). We also analyze usage patterns to improve our games and develop new features that enhance user experience.

Important: We never sell your personal information to third parties. Any data sharing is limited to trusted service providers who help us operate our platform and is governed by strict confidentiality agreements.

Data Sharing and Disclosure

We may share your information in limited circumstances: with service providers who assist in platform operations, when required by law or legal process, or to protect our rights and the safety of our users.

Type of Sharing	Purpose	Data Shared
Service Providers	Platform operations and support	Limited technical and account data
Legal Compliance	Court orders, legal investigations	As required by law
Business Transfers	Mergers or acquisitions	All user data with continued privacy protection

Your Privacy Rights

Access & Portability

Request copies of your personal data in a commonly used format. We'll provide this information within 30 days of your request.

Correction

Update or correct inaccurate personal information. You can edit most information directly in your account settings.

Deletion

Request deletion of your personal data, subject to certain legal and operational requirements. Account deletion is permanent.

Opt-Out

Unsubscribe from marketing communications or withdraw consent for certain data processing activities.

To exercise these rights, contact us at the information provided below. We'll verify your identity before processing requests and respond within legally required timeframes.

Data Security & Retention

We employ industry-standard security measures including encryption, secure servers, and regular security audits. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Account information is typically retained for the duration of your account plus seven years for legal compliance purposes.

Technical logs and usage data are generally retained for 24 months, while marketing communication preferences are kept until you opt out or close your account.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you're a parent and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18, we require parental consent for certain data collection activities and provide additional privacy protections as required by applicable laws.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legal mechanisms.

Data processing primarily occurs within the United States, with some backup and analytics services located in Canada and the European Union under appropriate data protection frameworks.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify users of significant changes via email or prominent notices in our platform.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your privacy.